Are you an experienced automotive quality professional looking for an opportunity to make a real impact? Customer Quality Engineer Jobs in USA at PHINIA 2026 offer experienced engineers the chance to work closely with automotive customers, OEMs, engineering teams, manufacturing professionals, and quality specialists.
PHINIA is seeking a Customer Quality Engineer to support its growing quality organization. This full-time position focuses on customer quality, complaint resolution, root-cause analysis, warranty concerns, corrective actions, and continuous improvement. The successful candidate will help ensure customer concerns are addressed quickly and that quality solutions are implemented effectively.
This role can be especially appealing to professionals who enjoy solving technical problems while building strong customer relationships. Every quality issue presents an opportunity to improve products and processes, and your work can directly contribute to customer satisfaction and long-term manufacturing excellence.
Details of Customer Quality Engineer Job:
- Job Title: Customer Quality Engineer Jobs in USA at PHINIA 2026
- Company: PHINIA
- Location: USA
- Job Type: Full-Time
- Work Arrangement: Hybrid, where applicable
- Industry: Automotive / Manufacturing
- Experience Required: At least 5 years
- Education: Bachelor’s degree or equivalent experience
- Salary: Not disclosed in the provided posting
- Visa Sponsorship: May be available based on business needs
- Work Authorization: Current full-time authorization required for the country of employment
Job Overview:
Maintaining solid ties between PHINIA and its clients is a major responsibility of the Customer Quality Engineer, who will answer to the Quality Manager.
Responding to customer complaints, looking into quality issues, organizing internal resources, and making sure corrective and preventive actions are finished on schedule are all part of the job description.
You will collaborate with engineering departments, warranty teams, OEMs, customer quality teams, and manufacturing departments. Therefore, having strong problem-solving and communication abilities is crucial.
An experienced automotive quality specialist who can stay organized under pressure, interact with customers successfully, and use structured quality tools to find and fix issues would be a good fit for the position.
About PHINIA:
PHINIA is a worldwide supplier of electrical systems, fuel systems, and aftermarket goods and services. The company operates internationally in several places and has over a century of manufacturing experience.
With its headquarters located in Auburn Hills, Michigan, PHINIA employs over 12,500 people in 43 sites throughout 20 countries. DELPHI®, DELCO REMY®, and HARTRIDGETM are among its brands.
The company focuses on creating solutions for automotive, industrial, and related industries that increase efficiency and lessen environmental impact. Additionally, PHINIA places a strong emphasis on sustainability, safety, integrity, accountability, innovation, cooperation, and inclusivity.
Responsibilities for Customer Quality Engineer Jobs in USA:
The successful candidate may be responsible for:
- Managing customer quality concerns and providing timely responses.
- Acting as a key quality contact between PHINIA and automotive customers.
- Supporting 0 km, field, warranty, and change-management quality issues.
- Establishing and maintaining appropriate warranty-control procedures.
- Monitoring warranty risks throughout the product lifecycle.
- Responding quickly to customer complaints and urgent quality concerns.
- Coordinating internal teams to support customer-site investigations.
- Leading problem-solving activities using 8D, A3, and 5 Why methodologies?
- Conducting root-cause analysis and identifying effective corrective actions.
- Developing, monitoring, and closing corrective and preventive actions.
- Ensuring customer quality issues are resolved according to agreed schedules.
- Communicating quality updates clearly to customers and internal stakeholders.
- Working with quality, engineering, warranty, manufacturing, and other cross-functional teams.
- Identifying solutions that can be applied across the plant or organization.
- Supporting emergency meetings and time-sensitive customer requirements.
- Building professional and productive customer relationships.
- Completing additional responsibilities assigned by the quality manager or supervisor.
- Following all applicable safety and environmental requirements.
Requirements for Customer Quality Engineer Jobs:
Applicants should have the technical background and professional experience needed to work effectively in an automotive quality environment.
Education:
A bachelor’s degree in quality engineering, mechanical engineering, electrical engineering, or a related field is preferred. Equivalent professional experience may also be considered where applicable.
Professional Experience
Candidates should have:
- At least 5 years of experience in automotive quality or customer quality.
- Experience handling customer complaints and quality investigations.
- Knowledge of structured problem-solving techniques.
- Understanding of automotive quality-management systems.
- Familiarity with IATF 16949 requirements and quality tools.
Skills
Strong candidates should demonstrate:
- Excellent written and verbal English communication.
- Strong analytical and problem-solving abilities.
- Customer negotiation skills.
- Strong relationship-management capabilities.
- Good Microsoft Office skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Ability to work collaboratively across departments.
- Willingness to travel when required.
- Enthusiasm for learning and professional development.
- Strong teamwork, integrity, honesty, and accountability.
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Why Work as a Customer Quality Engineer at PHINIA?
Engineers who work in customer quality have the chance to witness the immediate outcomes of their technological efforts. Rather than just pointing out problems, you assist in figuring out why they occurred, organizing fixes, and keeping similar problems from happening again.
Customer Quality Engineers can work in a globally integrated automotive setting at PHINIA, where teamwork and ongoing development are crucial. Additionally, the role helps professionals develop their technical and communication abilities by giving them the chance to engage with various internal departments and consumers.
This can be a fulfilling career path for an experienced automotive engineer that integrates engineering expertise, customer service, problem-solving, and quality enhancement.
Salary and Compensation:
The salary for this specific Customer Quality Engineer vacancy was not provided in the supplied job advertisement.
PHINIA states that its compensation programs are designed using market information and business needs, with the goal of providing competitive and equitable compensation.
Actual pay may vary depending on the position’s location, experience, qualifications, market conditions, and applicable employment arrangements.
Applicants should confirm the current salary range and complete benefits package directly through the official vacancy before accepting an offer.
Benefits of Customer Quality Engineer Job:
- Competitive Earning Potential: Customer Quality Engineer Jobs in USA can offer strong earning potential, with salaries influenced by automotive quality experience, technical qualifications, location, and professional expertise.
- Career Growth Opportunities: These positions provide opportunities to develop advanced quality engineering skills, gain leadership experience, and progress toward senior quality, engineering, or management positions within the automotive industry.
- Advanced Automotive Experience: Working in customer quality allows professionals to gain valuable experience with OEM customers, warranty concerns, quality systems, root cause analysis, corrective actions, and modern automotive manufacturing processes.
- Professional Skill Development: Engineers can strengthen their expertise in IATF 16949, 8D, A3, 5 Why, CAPA, customer communication, problem solving, negotiation, and cross functional collaboration.
- Global Industry Exposure: Customer Quality Engineer roles can provide opportunities to collaborate with international customers, engineering teams, manufacturing facilities, and automotive professionals across different markets and cultures.
- Meaningful Quality Impact: This career allows engineers to directly improve product reliability, resolve customer concerns, prevent recurring defects, strengthen manufacturing processes, and contribute to better customer satisfaction.
PHINIA Company Culture:
PHINIA promotes a workplace built around collaboration, inclusion, innovation, and accountability.
The company highlights several core principles:
- Product Leadership: Developing innovative products and solutions that create value for customers.
- Humility: Welcoming different perspectives and working collaboratively.
- Inclusivity: Recognizing that differences and diverse perspectives strengthen the organization.
- Net-Zero: Supporting energy efficiency, waste reduction, and beneficial reuse.
- Integrity: Taking responsibility for decisions and doing what is right.
- Accountability: Taking ownership of actions and delivering results.
Safety at PHINIA:
Every PHINIA employe has a significant obligation to ensure safety. Employes are obliged to adhere to relevant workplace standards, training requirements, safety regulations, and procedures.
Workers must engage in mandatory safety meetings and training, take reasonable care to safeguard themselves and their coworkers, and notify the proper manager or safety representative of any incidents, near misses, injuries, or harmful circumstances as soon as possible.
When dealing with manufacturing facilities, customers, equipment, and quality investigations, a customer quality engineer should continue to include safety issues into their daily decision-making.
Visa Sponsorship for Customer Quality Engineer Jobs:
PHINIA states that it may provide employment visa sponsorship based on business needs. However, the supplied job posting also states that applicants for this position must currently be authorized to work full-time in the country where the position is based.
This means applicants should not assume that visa sponsorship is guaranteed for this specific Customer Quality Engineer position.
International candidates should carefully review the current official vacancy and confirm their eligibility and work-authorization requirements with PHINIA before applying.
Who Should Apply?
This position may be a strong match for professionals who:
- possess a number of years of experience in automobile quality.
- Take pleasure in looking into and resolving client issues.
- Recognize automotive quality standards and IATF 16949.
- possess knowledge of 8D, A3, and 5 Why problem-solving techniques.
- able to interact with OEM teams and customers with assurance.
- Work efficiently when faced with pressing deadlines.
- Take pleasure in working with manufacturing and engineering teams.
- wish to pursue a career in automotive quality for the long term.
How to Apply for Customer Quality Engineer Jobs in USA at PHINIA?
Candidates interested in this opportunity should apply through PHINIA’s official employment application process.
Before submitting your application, make sure your resume clearly highlights your automotive quality experience, customer complaint management, root-cause analysis, IATF 16949 knowledge, corrective-action experience, and communication skills.
A targeted resume can make it easier for recruiters to understand how your previous experience matches the Customer Quality Engineer position.
Important Application Advice:
Job seekers should verify the vacancy through PHINIA’s official career channels before providing sensitive personal information.
Do not provide bank details, credit-card information, national identification numbers, passwords, or other confidential information to individuals claiming to offer employment without first verifying the opportunity.
Applicants should also remember that third-party job websites may display outdated or incomplete information. Always check the current employer posting for the latest requirements, location, salary, work authorization, and application instructions.
Conclusion:
Customer Quality Engineer Jobs in USA at PHINIA can be an excellent opportunity for experienced automotive quality professionals who enjoy solving problems and working directly with customers.
The position combines technical quality expertise with communication, investigation, corrective action, and continuous improvement. Your work can help resolve customer concerns, improve manufacturing processes, strengthen product quality, and contribute to better customer experiences.
If you have the required automotive quality experience, understand structured problem-solving methods, and enjoy working with cross-functional teams, this PHINIA opportunity may be worth exploring in 2026.
Do these jobs offer visa sponsorship for foreigners?
Some employers may provide employment visa sponsorship based on business requirements, but sponsorship is not guaranteed. Applicants should carefully review each vacancy because certain positions require candidates to already possess full-time work authorization in America.
What quality tools should applicants understand for these positions?
Applicants should understand commonly used automotive quality methodologies, including 8D, A3, 5 Why, root cause analysis, corrective actions, preventive actions, and IATF 16949 requirements. Practical experience applying these tools can strengthen applications considerably.
Can Customer Quality Engineers advance their careers?
Yes, experienced customer quality engineers can progress toward senior engineering, quality management, supplier quality, operations, or specialized automotive quality positions. Developing leadership, customer management, technical problem-solving, and continuous improvement skills can support long-term professional advancement.
